Access denied help!

[matt.g.1412]

Having problems signing in to Sky.com. just keep getting the message:

Access denied

You dont have permission to access "http:/skyid.sky.com/AK_PM_VPATH0/" on this server.

Reference #18.3da8fc3e.1627747171.6ff067df

A tech guy said to get in touch and say sky is blocking my IP address.

It only happens when I use the wifi, if I use my phones data I can sign in. 

My broadband is with virgin. 

Any ideas?? 

Thanks!

[Mark39]

Yes, it looks like your IP address is on a list blocked by Sky. If you turn off your router at the plug for half an hour or so you should be allocated a new IP address, which hopefully won't be on the blocked list.