3rd party installed sky Q dish

[Nomad1245]

Hi

Will Sky connect to a previously installed dish or 3rd party installed dish containing sky Q LNB? 

LNB  & dish are have been issued direct by Sky engineer, after a failed attempt by him to install due to H&S posed restrictions preventing an installation where needed.

Signal strength and transponders have been tested at end use point, with 4 out of 76 transponders failing, but 72 passing.

Despite this the engineer and manager refused to connect to dish, due to being unable to maintain dish, if it was to become faulty under sky's company policy.

I have confirmed that any cost to repair or realign the dish I would be responsible for and would be more than happy to sign a disclaimer for this.

Can I therefore ask if the signal strength is medium/high and responsibility to maintain the dish was mine as the propert owner, is there any validation in a refusal to connect sky Q box top?

[TimmyBGood]

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@Nomad1245 wrote:

Despite this the engineer and manager refused to connect to dish, due to being unable to maintain dish, if it was to become faulty under sky's company policy.

is there any validation in a refusal to connect sky Q box top?

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Yes. Sky don't have to provide satellite television at a particular address: it's not a regulated utility with a universal service obligation.  If your situation doesn't fit inside their policy, then that's the way it is: realistically they probably have no mechanism to accept, file and act on any such 'disclaimer'.

You might want to investigate Sky Glass, particularly once the insistence on a Glass television purchase is removed.

[nigea99]

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@Nomad1245 wrote:

Hi

Will Sky connect to a previously installed dish or 3rd party installed dish containing sky Q LNB? 

LNB  & dish are have been issued direct by Sky engineer, after a failed attempt by him to install due to H&S posed restrictions preventing an installation where needed.

Signal strength and transponders have been tested at end use point, with 4 out of 76 transponders failing, but 72 passing.

Despite this the engineer and manager refused to connect to dish, due to being unable to maintain dish, if it was to become faulty under sky's company policy.

I have confirmed that any cost to repair or realign the dish I would be responsible for and would be more than happy to sign a disclaimer for this.

Can I therefore ask if the signal strength is medium/high and responsibility to maintain the dish was mine as the propert owner, is there any validation in a refusal to connect sky Q box top?

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Although, personally,  I don't see the difference between a third party dish that a non communal feed customer agrees to be maintened and in a fit state by a 3rd party installer & communal feed customers  where the feed is specifically  the responibility of 3rd parties, I believe the official SKY answer is they will not do so. 

[TimmyBGood]

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@nigea99 wrote:

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Although, personally,  I don't see the difference between a third party dish that a non communal feed customer agrees to be maintened and in a fit state by a 3rd party installer & commnal feed customers  where the feed is the responibility of 3rd parties, I believe the official SKY answer is they will not do so. 

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One reason might be that a communal arrangement would transfer to a new occupant, but a previous 'disclaimer' made by a householder at a private address could not.

[Nomad1245]

As the contract held for my property would be in my name for a pre-agreed contract period with Sky, if I was to move then the  contract would be cancelled down and the satilite removed as part of my responsibilities for the dish.

Therefore any disclaimer would not need to be transferred.

Surely as long as the dish is aligned correctly, signal strength is secure then I can not see the difference between Sky installing dish to 3rd party installer.

Therefore I can only see issues with the maintenance under the contract period held in my name, in which Sky are not being asked to undertake and we accept full responsibility for.

Seems more of a money making scheme by Sky, to close out 3rd party installers to me.

[Mark39]

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@Nomad1245 wrote:

Seems more of a money making scheme by Sky, to close out 3rd party installers to me.

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I would have thought it would be to Sky's financial benefit for customers to pay for their own third party dish installation. 

Ultimately, it's Sky's policy and I doubt the customer advisers have the authority to override it.

[TimmyBGood]

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@Nomad1245 wrote:

Seems more of a money making scheme by Sky, to close out 3rd party installers to me.

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If Sky end up not supplying Q to an address that wants a subscription, surely it's a money-losing scheme...

As @Mark39 indicates, the main issue is that it's very unlikely anyone dealing with frontline sales or support has the authority to make exceptions to policy or to accept additional documents varying a contractual agreement.

[GordonTGopher]

There are two parts to this:

Where the customer has their own dish, the dish must be in a fully servicable location so that an Engineer can fix an issue from dish to box at any point in the future. We have seen dishes mounted at the top of 4m poles above the roof line to clear trees for example.

For communal setups the communal equipment is usually in a central location in the block of flats and a Sky MDU Engineer can test up to the point where it is the problem of the management company.

[Nomad1245]

@Mark39 

Are you able to confirm that sky's policy states they do not accept pre-existing or 3rd party dish installations?

As customer services seem to be telling me very different.

It would be really appreciated if anyone could help finally close of my query as I do not wish to waste the engineer's time.

[Mark39]

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@Nomad1245 wrote:

@Mark39 

Are you able to confirm that sky's policy states they do not accept pre-existing or 3rd party dish installations?

As customer services seem to be telling me very different.

It would be really appreciated if anyone could help finally close of my query as I do not wish to waste the engineer's time.

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Ni, that's not the case. It's as explained in @GordonTGopher's (Sky employee) post.

[Nomad1245]

@GordonTGopher 

As an employee for Sky, if the dish and  LNB were aligned correctly by a 3rd party installer to meet the requirements for sky Q and good signal strength was achieved, 

What would be the company stance on fitting the internal Sky Q box be?

Baring in mind the previously installed dish is approximately 6m from ground leave on a redundant telephone post, therefore we would accept full maintenance responsibility for the dish, as Sky engineer are unable to access dish due to H&S restrictions enforced as a company.

Meaning the dish can be maintained at 6m in the future independently, but just not by Sky engineers due to H&S.

Sorry to have to ask so many questions, but just want to get the matter cleared up.

Thanks in advance for any responses 

[Godfrey]

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@Nomad1245 wrote:...........the engineer and manager refused to connect to dish, due to being unable to maintain dish, if it was to become faulty under sky's company policy.

............Sorry to have to ask so many questions, but just want to get the matter cleared up...........

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Just what is not clear, if a Sky engineer can reach your dish, irrespective of who actually installed it, without breaking their Sky working practice guidelines, the installation can proceed.

If they cannot reach your dish, without breaking their Sky working practice guidelines, they are instructed not to proceed with the installation of Sky Q.

Godfrey.

[Laing1]

@Nomad1245 the post from @GordonTGopher has already answered your question 

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@GordonTGopher wrote:

There are two parts to this:

Where the customer has their own dish, the dish must be in a fully servicable location so that an Engineer can fix an issue from dish to box at any point in the future. We have seen dishes mounted at the top of 4m poles above the roof line to clear trees for example.

For communal setups the communal equipment is usually in a central location in the block of flats and a Sky MDU Engineer can test up to the point where it is the problem of the management company.

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[penfold72 · Accepted solution]

When I had q installed, the first engineer refused to use or change the original sky HD dish, due to accessibility issues. We found a good second location but she couldn't install due to sky H&S issues, and actually advised me to get a 3rd party out, and even left a good length of cable for them. 3rd party duly installed and aligned dish. 2nd sky engineer came to install Q and couldn't understand the issues 1st engineer had. Installed Q fine. He mentioned why the specialist heights team hadn't been involved, who I didn't even know existed....This then resulted in a big complaint to sky from me....

[kenzo85]

Hi All,

Just reading this thread. I left Sky in November 2020 when we moved house as the Sky Engineer said he couldn't install a dish due to the trees at the back of our house. At the time the sky engineer told me to use a private third party installer as they could gain better access than he could.

I have left it 18 months and thought I would try again with a third party installer, who have managed to find the exact spot and installed a dish (see attached photo)

Having now read the thread.... will sky have a problem with this installation / not allow me to return to Sky?

Thanks