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This discussion topic is read only Discussion topic: 2 bars on screen

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This message was authored by: jmcg46

Message posted on ‎12 Apr 2022 02:32 PM

2 bars on screen

I have received my Sky Glass TV and had no issues in setting it up but there are 2 bars that run down the screen affecting the colour, I spoke to sky who said that they are aware and well just to basically wait and see if it repairs. Has anyone else had this issue?

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Avatar for Jayboy1990
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This message was authored by: Jayboy1990

Message posted on ‎12 Apr 2022 02:33 PM

Re: 2 bars on screen

Try performing a full system reboot;

Switch off the power supply for 1 minute then switch back on.

 

This is a known software issue. If that doesnt resolve the issue then ask Sky for a replacement. 

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*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

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This message was authored by: SKY1992bf

Message posted on ‎12 Apr 2022 02:34 PM

Re: 2 bars on screen

Posted by a Superuser, not a Sky employee. Find out more

@jmcg46  It's what's known as banding, try turning the unit of at the mains for a few minutes and restarting


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Message posted on ‎12 Apr 2022 02:36 PM

Re: 2 bars on screen

@SKY1992bf  It's not banding that's something else it's buggy software.

 

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This message was authored by: SKY1992bf

Message posted on ‎12 Apr 2022 02:37 PM

Re: 2 bars on screen

Posted by a Superuser, not a Sky employee. Find out more
@techman9 wrote:

@SKY1992bf  It's not banding that's something else it's buggy software.

 

@techman9 Thanks for correction 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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