waiting for refund

[temps64]

waiting for refund

[caesarome]

@temps64 

What is this refund from and do you see a credit on your account ?

[temps64]

cancelled sky account in credit payment details deleted how to get my monet

[Daniel0210]

@temps64 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If, as you state, the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do. 

[temps64]

would like a cheque

[PandJ2020]

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@temps64 wrote:

would like a cheque

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@Daniel0210 wrote:

1) you can call Sky to get a cheque raised or

[Daniel0210]

@temps64 

Then you'll need to call Sky.