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Discussion topic: using allowances abroad

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Raymond6
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using allowances abroad

‎26 Mar 2024 07:59 PM

Hello, I thought I could use my allowances abroad (Italy) data and phone calls.. but I've been charged for two phone calls in Italy.... So why I paid 2 pounds for using my allowances in Italy and I've been charged? 

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PandJ2020
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Re: using allowances abroad

‎26 Mar 2024 08:03 PM - last edited: ‎26 Mar 2024 08:03 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you call a number in Italy?

 

Your allowance only includes calls to UK numbers.

I am just another Sky customer and my views are my own

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PandJ2020
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Re: using allowances abroad

‎26 Mar 2024 08:03 PM - last edited: ‎26 Mar 2024 08:03 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you call a number in Italy?

 

Your allowance only includes calls to UK numbers.

I am just another Sky customer and my views are my own
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Daniel0210
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Re: using allowances abroad

‎26 Mar 2024 08:05 PM

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@Raymond6 

Calls to local Italian numbers are charged at International call rate so aren't inclusive in your roaming. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Raymond6
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Re: using allowances abroad

‎26 Mar 2024 08:32 PM

yes .I thought they were included like with Vodafone.. Thank you 

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Raymond6
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Re: using allowances abroad

‎26 Mar 2024 08:33 PM

Thank you

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