sky signature

[Inna1991]

Hi everyone. I’d like to cancel Sky Signature and keep only Sky Broadband. Is this possible, and how can I do it?

I’m doing this because I don’t have time to watch TV.

[caesarome · Accepted solution]

@Inna1991 

You need to contact Sky and give them 31 days notice to cancel your sky Tv package, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

[MarkGoldsmith]

Also worth noting if you are in a minimum term contract for the TV package  may reject a cancellation request ( and if they accept it would ask for the remainder of the contract to be paid in one upfront cost). 

[Norgiza123]

Hello I want to cancel sky signature and keep sky broadband 

[Daniel0210]

@Norgiza123 

The answers above are still correct.

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.