sky mobile bill

[karima]

i didnt have enough funds to cover my next phone billing and i payed the next day  by making  the full payment through the sky app. its been 2 days and im getting a notification that i still need to pay? 

[caesarome]

@karima 

Is your bill usually paid by a direct debit each month ?

[karima]

yes. 

[PandJ2020]

You shouldn't have made a manual payment.

The manual payment is for next month's bill.

The DD will be reattempted in 10 days time.  If that fails then your services will likely be restricted.

[caesarome]

---

@karima wrote:

yes. 

---

In that case there was no need to make a manual payment because should a direct debit not be taken for whatever reason Sky will always try again 10 days later. This payment you made should now appear as a credit so can either be used against next months bill or can be refunded to you.

[karima]

oh rignt, i didnt know that. thanks for the help!