Discussion topic: sky mobile bill
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Message posted on 18 Dec 2024 07:59 PM
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sky mobile bill
i didnt have enough funds to cover my next phone billing and i payed the next day by making the full payment through the sky app. its been 2 days and im getting a notification that i still need to pay?
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All Replies
Message posted on 18 Dec 2024 08:02 PM
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Re: sky mobile bill
Is your bill usually paid by a direct debit each month ?
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Message posted on 18 Dec 2024 08:13 PM
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Re: sky mobile bill
yes.
Message posted on 18 Dec 2024 08:17 PM
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Re: sky mobile bill
You shouldn't have made a manual payment.
The manual payment is for next month's bill.
The DD will be reattempted in 10 days time. If that fails then your services will likely be restricted.
Message posted on 18 Dec 2024 08:21 PM
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Re: sky mobile bill
@karima wrote:
yes.
In that case there was no need to make a manual payment because should a direct debit not be taken for whatever reason Sky will always try again 10 days later. This payment you made should now appear as a credit so can either be used against next months bill or can be refunded to you.
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Message posted on 18 Dec 2024 08:24 PM
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Re: sky mobile bill
oh rignt, i didnt know that. thanks for the help!
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