i've called up 15 times to sort my refund being told 3-5 days each time. spoke to numerous managers and still nothing. i've waited nearly a month now for my refund.
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You haven't said what the refund is for. If you've now cancelled Sky services the refunds are apparently taking longer than the usual 6 weeks from your last day of connection.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
i did a upfront cost for a mobile but got declined. i've got messages from sky saying it would be in my bank multiple times in 3-5 days for the past 3 weeks
Unfortunately you will need to persevere on the phone. Refunds after failing a credit check take at least 14 days.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
which is what i'm stating it's took 3 weeks and i've been told i'll get a refund 5 times and it was on the way and it hasn't. i wanting to escalate this
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Posted by a Superuser, not a Sky employee. Find out more
@charliem18 if you haven't already, use the complaints web form to put it in writing. Clearly there's an issue if Sky have, in good faith, tried to make the refund to your bank numerous times without success. There's no point Sky doing the same thing again - it will just fail unless the underlying issue is fixed.
