refer a friend not working

[Mark8712]

i received a refer a friend link followed it through correctly and took out tv and broadband, the link then says to enter your account number which i have but it says it didnt work? do i have to wait till everything is actually all set up and i've paid my first bill or should this accepted it?

[caesarome]

@Mark8712 

There is a free number you can call Sky on about this at the bottom of this link:

"What should I do if I have problems with My Reward":

https://www.sky.com/refer-a-friend