17 Jun 2023 12:29 PM
my contract is ending and I have an offer that I want to accept, but each time I click on "continue" I get a page saying "An Technical Error has occurred" with the text "It’s not you, it’s us."
have tried different browsers , still get the same every time.
Yes I could try calling but I would like to avoid the "£20 admin fee" by doing it on-line
Thanks
David
17 Jun 2023 01:05 PM
Posted by a Superuser, not a Sky employee. Find out moreYour only option is to call or wait until next Wednesday when we can alert Skys messaging team about this for you.
17 Jun 2023 04:39 PM
I can wait a few more days
17 Jun 2023 04:50 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you post again by replying here on Wednesday then someone will alert Sky for you.
23 Jun 2023 01:23 PM
Bumping thread - sorry was so busy last Wednesday that I forgot - still getting the error
23 Jun 2023 01:35 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
23 Jun 2023 02:32 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
05 Oct 2023 02:35 PM
I am having this same problem
05 Oct 2023 03:40 PM
I phoned them up in the end and a very helpful lady guided me through the process and even managed to reduce the bill from what it was before plus I got a faster internet
26 Feb 2024 06:43 PM
I am the same. Same technical error message from sept last year. Can't find a number to ring them.
26 Feb 2024 06:58 PM
Posted by a Superuser, not a Sky employee. Find out more@FW43 You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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