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Discussion topic: "Technical Error" trying to renew contracr

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This message was authored by dhx1998 This message was authored by: dhx1998

"Technical Error" trying to renew contracr

my contract is ending and I have an offer that I want to accept,  but each time I click on "continue" I get a page saying "An Technical Error has occurred" with the text "It’s not you, it’s us."

 

have tried different browsers , still get the same every time.

 

Yes I could try calling but I would like to avoid the "£20 admin fee" by doing it on-line

 

Thanks
David

 

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This message was authored by caesarome This message was authored by: caesarome

Re: "Technical Error" trying to renew contracr

Posted by a Superuser, not a Sky employee. Find out more

Your only option is to call or wait until next Wednesday when we can alert Skys messaging team about this for you.

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dhx1998
Topic Author
This message was authored by dhx1998 This message was authored by: dhx1998

Re: "Technical Error" trying to renew contracr

I can wait a few more days

This message was authored by caesarome This message was authored by: caesarome

Re: "Technical Error" trying to renew contracr

Posted by a Superuser, not a Sky employee. Find out more

@dhx1998 

If you post again by replying here on Wednesday then someone will alert Sky for you.

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dhx1998
Topic Author
This message was authored by dhx1998 This message was authored by: dhx1998

Re: "Technical Error" trying to renew contracr

Bumping thread - sorry was so busy last Wednesday that I forgot - still getting the error

This message was authored by caesarome This message was authored by: caesarome

Re: "Technical Error" trying to renew contracr

Posted by a Superuser, not a Sky employee. Find out more

@dhx1998 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: "Technical Error" trying to renew contracr

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Nataliekd91 This message was authored by: Nataliekd91

Re: "Technical Error" trying to renew contracr

I am having this same problem 

dhx1998
Topic Author
This message was authored by dhx1998 This message was authored by: dhx1998

Re: "Technical Error" trying to renew contracr

I phoned them up in the end and a very helpful lady guided me through the process and even managed to reduce the bill from what it was before plus I got a faster internet

This message was authored by FW43 This message was authored by: FW43

Re: "Technical Error" trying to renew contracr

I am the same. Same technical error message from sept last year. Can't find a number to ring them. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: "Technical Error" trying to renew contracr

Posted by a Superuser, not a Sky employee. Find out more

@FW43 You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


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