"Technical Error" trying to renew contracr

[dhx1998]

my contract is ending and I have an offer that I want to accept,  but each time I click on "continue" I get a page saying "An Technical Error has occurred" with the text "It’s not you, it’s us."

have tried different browsers , still get the same every time.

Yes I could try calling but I would like to avoid the "£20 admin fee" by doing it on-line

Thanks
David

[caesarome]

Your only option is to call or wait until next Wednesday when we can alert Skys messaging team about this for you.

[dhx1998]

I can wait a few more days

[caesarome]

@dhx1998 

If you post again by replying here on Wednesday then someone will alert Sky for you.

[dhx1998]

Bumping thread - sorry was so busy last Wednesday that I forgot - still getting the error

[caesarome]

@dhx1998 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Nataliekd91]

I am having this same problem 

[dhx1998]

I phoned them up in the end and a very helpful lady guided me through the process and even managed to reduce the bill from what it was before plus I got a faster internet

[FW43]

I am the same. Same technical error message from sept last year. Can't find a number to ring them. 

[MarkGoldsmith]

@FW43 You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.