"Ringfenced" account .c/o priority customers

[Mark39]

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@Wibbly-Woo wrote:

Who, exactly are?PRIORITY CUSTOMERS?

are they A UK based team? Or are they US based?

Because they appear to be not following UK law! 

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Customers assigned to the Priority team?

Your allegation that they're 'not following UK law' is unsubstantiated, and highly improbable.

[Daniel0210]

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@Wibbly-Woo wrote:

Or are they US based?

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@Wibbly-Woo 

Priority customers are customers assigned to the Priority Team. To my knowledge Sky have no US based teams. There has been no breach of UK law that I can see and accusing Sky of such is not something to be making on Skys own forum. 

[GD1]

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@Wibbly-Woo wrote:

Who, exactly are?PRIORITY CUSTOMERS?

are they A UK based team? Or are they US based?

Because they appear to be not following UK law! 

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Which UK Law?   

[Wibbly-Woo]

@GD1 

Equalities for starters !!

[Mark39]

Which particular part of the Equality Act are Sky contravening?

[GD1]

@Wibbly-Woo  I highly doubt a company like Sky will be breaking any of the Equalities Act, they will have highly paid lawyers making sure the adhere to such regulation.

You would need to prove this rather than simply throwing about such allegations in a public forum which will simply get you nowhere.

[Wibbly-Woo]

@GD1 

Simply by treating me differently from other customers and not being open and willing to tell me why my account has been "ringfenced".

Despite my asking on several occasions - all that I get is "The account will stay with us and decision made by business is not being overturned."

[GD1]

@Wibbly-Woo  Feel free to try reporting them, but to be honest there is nothing anyone here can do about this which we told you last month.

[Wibbly-Woo]

"Ringfencing" means protected but guilty of something - but what ?

Surely I am entitled to know ??

[Daniel0210]

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@Wibbly-Woo wrote:

@GD1 

Simply by treating me differently from other customers

You won't be the sole customer being dealt with by this team 

"The account will stay with us and decision made by business is not being overturned."

That sounds pretty final. Continuing to post about it on here isn't going to get Sky to change it or provide reasoning for it. 

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[Mark39]

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@Wibbly-Woo wrote:

@GD1 

Simply by treating me differently from other customers and not being open and willing to tell me why my account has been "ringfenced".

Despite my asking on several occasions - all that I get is "The account will stay with us and decision made by business is not being overturned."

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Not much point in moaning about it when it's clear that it's not going to change. You still have the option to cancel, if you feel that aggrieved  by Sky's decision

[Wibbly-Woo]

Yeah - thanks very much for supporting me

[daveNOS]

@Wibbly-Woo You have posted almost exactly the same complaint on the moneysavingexpert forum, only there you provided information that you have ommited here, there you posted a communication from Sky they have explained via email why your account is ringfenced.

The decision has been made and if it was initially down to you registering as disabled and unable to negotiate on the phone then that decison won't change, this may see unfair but its the way most companies work with customers who are registered with them as vulnerable, its to cover the safety of all parties.

If you cannot accept that then your only real option is to cancel and move provider.