prices

[millwall23]

I am classed as a vip customer but when I contacted sky I was not given any help or aloud to talk to a supervisor .was told I was sent a email and that was the prices as I am a oap have a special needs sons who loves sports .I have had to cut my package down after 23 years and it's still more £than I was paying

[Daniel0210 · Accepted solution]

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@millwall23 wrote:
I am classed as a vip customer but when I contacted sky I was not given any help or aloud to talk to a supervisor .was told I was sent a email and that was the prices as I am a oap have a special needs sons who loves sports .I have had to cut my package down after 23 years and it's still more £than I was paying

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@millwall23 

Nearly all Sky customers are classed as a VIP of some level. As and when you receive your email or letter about the forthcoming price increases (I haven't had mine yet either), it will outline your increases and options. If you are unhappy about the price increase it will state you're allowed to leave Sky Broadband penalty free within 30 days of being notified but that offer does not apply to TV services. 

The supervisors in call centres are rarely public facing and would have provided the same advice anyway. Unfortunately we are in times where costs rise and this applies to Sky services and those of their competitors too. 

[TimmyBGood]

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@millwall23 wrote:

 I am a oap have a special needs sons who loves sports .

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Unfortunately, unlike broadband, subscription television is not regulated as an 'essential service' and does not have any accomodation in pricing for personal circumstances or additional needs.