non return charge

[Mc82]

I have just noticed I have been charged for a non return in November 23, I have proof from the post office that I returned the equipment. how can I get a refund of the £50 taken? Thanks

[MarkGoldsmith]

@Mc82 If you have the proof of postage we can escalate this for the attention of the sky messaging team who may reach out tomorrow if you'd like?

[Mc82]

Yes, please as I have the receipt from the post office. thanks

[MarkGoldsmith]

@Mc82 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Mc82.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.