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Discussion topic: new customer

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This message was authored by: craig246

Message posted on ‎24 Apr 2026 12:48 PM

new customer

i am trying to process an order as a new customer for broadband and tv, but the payment isnt processing

 

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Avatar for Me134
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This message was authored by: Me134

Message posted on ‎24 Apr 2026 01:03 PM

Re: new customer

@craig246 wrote:

i am trying to process an order as a new customer for broadband and tv, but the payment isnt processing

 

Are you in fact a 'new' customer?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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Superuser
This message was authored by: caesarome

Message posted on ‎24 Apr 2026 01:03 PM

Re: new customer

Posted by a Superuser, not a Sky employee. Find out more

@craig246 

Have  you tried placing the order via a different web browser or device, if you have and the same thing happens then the only way to get the order placed will be by calling Sky.

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