GiftCloud - Gift voucher

[FortyTwo2]

I received an email from . . . Sky < no-reply @ giftcloud.com     telling me I had a £50 gift card.     . I have been a Sky customer since November 2024 (less than 3 months) I received the email this morning.   When I click on the email link it brings up the below URL that asks me for my name.   is it genuine or is it a scam?   Prior to today I had never heard of GiftCloud.

https://rewards.giftcloud.com/uk/delivery/

[GD1]

@FortyTwo2  Did you sign up under a refer a friend?

[FortyTwo2]

Did you sign up under a refer a friend?   -  No, I just picked up the phone and did it

[FortyTwo2]

I called Sky to ask if this was genuine or a scam - the agent told me it was genuine then, after I told her I had never used GiftCloud, she told me it was definitely a scam.  

I sent a message to hello  @  giftcoud and I got a reply back from that email (i.e.) they had my email and the reply looked like it wsas done by an AI Bot - for example it spoke about being sorry that I was having trouble redeeming my gift and never spedicifically answer my direct question 'is this a scam'

If this is a scam it is very clever, if it is not I am rejecting a free £50  . . . . . . . what should I do?

[caesarome]

If in any doubt for the sake of £50 I would leave it if you are unsure.

[FortyTwo2]

I have just logged into my Sky account to try and send a secure message (question) to Sky and after trawling through pages of FAQ and AI verbiage there is no way of doing that, only a telephone number which (on past experience is a teeenager in the Phillipines).

I emailed Gift Cloud separately and seeminlgy securely and they replied that it IS genuine and it is from Sky  . . . .  the lady in the Phillipines says that it is NOT from Sky and I know I should not doubt her just because she is young and in a distant foreign country but  . . . .

WHY can I not send a copy of this email to Sky and have them write back to me with answers?

[Mark39]

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@FortyTwo2 wrote:

WHY can I not send a copy of this email to Sky and have them write back to me with answers?

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I suspect the only way you might be able to achieve that is by sending a formal, written complaint, enclosing a copy of the email from GiftCloud.

[FortyTwo2]

Has anyone received one of these GiftCloud cards - what does it looks lile / how is spent?

Looking at the vid clip in their FAQ it looks like it is a 'virtual' card sent to a phone / email address.

https://res.cloudinary.com/giftcloud/video/upload/v1738336863/PPMC-Journey.mp4

Looking at this vid clip, to get to the point where they send it I must input my full name, addrsss etc.,   . . . . .  what would happen if I put in fasle details?   Would I get a virtual card in that false name and could I spend that money on that card (at Tesco)?