my wifi has been cut off

[summer29]

i am a single mother struggling to pay the full bill outstanding on my account. 

without wifi i have no means of contact in case of emergency for me or my daughter: 

please can my plan not be suspended and my payment be dealt with at the end of the month

[Daniel0210]

@summer29 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[MightyQuinn]

Hi @summer29   Sorry you are only talking to other customers here, not Sky customer services.

[Anonymous]

---

@summer29 wrote:

i am a single mother struggling to pay the full bill outstanding on my account. 

without wifi i have no means of contact in case of emergency for me or my daughter: 

please can my plan not be suspended and my payment be dealt with at the end of the month

---

Interested how you managed to post on the forum if you have no means of contact. 🤷‍♂️

[Mark39]

---

@Anonymous wrote:

---

@summer29 wrote:

i am a single mother struggling to pay the full bill outstanding on my account. 

without wifi i have no means of contact in case of emergency for me or my daughter: 

please can my plan not be suspended and my payment be dealt with at the end of the month

---

Interested how you managed to post on the forum if you have no means of contact. 🤷‍♂️

---

The Community has its own login arrangements which are unaffected by service restrictions. However, Sky don't have an easy of establishing who you are from a forum post.

[Anonymous]

The Community has its own login arrangements which are unaffected by service restrictions. However, Sky don't have an easy of establishing who you are from a forum post.

---

Thanks @Mark39 , my question was more about how the poster had managed to connect to the internet to post her plea, when she doesn't have any means of contacting anyone in an emergency without her broadband being restored.