my last bill is taken full month but i used 9 days

[baran]

my last bill is taken full month but i used 9 days so there should be refund 

[caesarome]

If you have cancelled do you now see a credit on your account because if you do it is this that can be refunded and we can arrange some help for you via here if you want ?

[baran]

can you do refund , this is what is has been told to me  once i started cancel process

[caesarome]

When did you keave Sky ?

Can you confirm that you see a credit on your account ?

[baran]

9 june 2024 , i do not know where i can see credit , but what i will do with credit ? it should be  refund to my account is not it ? 21 days should be transferred to my bank account

[GD1]

@baran You need to log into you Sky account or the MySky app and check your latest bills, is there a credit?

If so refunds take around 6 weeks, however we can ask the Sky messaging team to pick this up and they can process a refund, before we do that we need to know if the credit shows on your account.

[Daniel0210]

@baran 

From your posts I think you don't realise we are fellow customers on here so you’re not contacting Sky Customer Services by posting on the forum. We can get you some help getting the refund back in 3-5 working days if you answer the question as to whether the amount is showing as a credit on your account. 

[caesarome]

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@baran wrote:

9 june 2024 , i do not know where i can see credit

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It should appear here at what will have been your next bill:

https://www.sky.com/bill/tv-broadband-talk

So let us know if you can see it then we can ask Sky to contact you via here with regards to getting it refunded.

[baran]

hi i can see the credit 35.35 , just it needs to be transferred my original account , thanks for your help

[Daniel0210]

@baran 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @baran.

[Lisa-P1987]

We are still looking to help you @baran . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[baran]

still waiting refund

[Mark39]

You didn't respond to the online chat prompt. Have you requested the refund by other means?

[baran]

No in the post i have been told you will ask refund to sky , the credit is there