internet and tv

[nicoleh22]

hiya my internet went down on the 27th of january it took 2 weeks to get fixed and put back on on the 10th february your people insurance me i wouldn't be charged for the service and would get a credit on my account this hasn't happened and i've still had to pay for my service when i never had them because the line got broken in the bad storm we had this is really unacceptable, especially when I'm a new customer it doesn't give me a fath in  the company 

[Mark39]

@nicoleh22 welcome to this customer Community! It's unlikely that Sky will reply to your post here.

I'd suggest giving Sky a call (150 from your Sky landline) and explaining what has happened. They should be able to credit your account for the days you were without a service (it's not done automatically).

[PandJ2020]

---

@nicoleh22 wrote:

... your people insurance me i wouldn't be charged for the service 

---

Not quite - see here: https://www.sky.com/help/articles/auto-compensation

But, as noted, if a credit hasn't appeared chase them up...

[nicoleh22]

ok thanks