Discussion topic: i have left sky but they have still taken a months payment after leaving why .

This message was authored by: Mark39 · ‎21 Mar 2024

@James173 wrote:

...and was advised that my old subscription had been cancelled

The call recording should confirm that - ask Sky to retrieve it and listen to what the adviser said. You may need to prompt Sky for any refund that's due, bearing mind that it will have to be sent by cheque. You'll be able to do that once your Sky account shows a credit.

This message was authored by: Daniel0210 · ‎21 Mar 2024

@James173

I understand Sky can only listen back to calls made in the previous 6 months.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: James173 · ‎21 Mar 2024

Thank you for your replies

This message was authored by: James173 · ‎21 Mar 2024

Yes I have requested that thank you for replying

This message was authored by: James173 · ‎21 Mar 2024

I know sorry was that busy trying to get it all in thanks for reply

Discussion topic: i have left sky but they have still taken a months payment after leaving why .

Re: I moved home in feb 23 and asked for sky to be reinstated at the new address I’ve been with sky

Re: i have left sky but they have still taken a months payment after leaving why .

Re: i have left sky but they have still taken a months payment after leaving why .

Re: I moved home in feb 23 and asked for sky to be reinstated at the new address I’ve been with sky

Re: i have left sky but they have still taken a months payment after leaving why .

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