Discussion topic: how do I pay my device bill?

This message was authored by: matthewdr · ‎25 Nov 2023

hi

im new to sky - i ordered a macbook air a few weeks ago with a pay monthly contract, which also came with a sim card for free as it has hardly any data on it (100mb, i dont need the data as ill be using home wifi)

im supposed to be paying every month, however i still havent been charged for anything except for the small upfront that i paid when i made the order

whenever i try and view bills or make a payment it doesnt allow it - im really confused by this

all i want to do is know what date each month the money will be taken out of my account, and to pay off the first monthly installment

This message was authored by: MarkGoldsmith · ‎25 Nov 2023

You will not be charged for your Mac until you have got it:

https://www.sky.com/help/articles/your-first-sky-mobile-bill

So that will be 3 days after activation or up to 13 days if paying by direct debit. Once its been activated it should appear on your account and you will see the future billing information here:

https://www.sky.com/manage/bill/future

Sky Stream and Sky Broadband customer

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This message was authored by: SKY1992bf · ‎25 Nov 2023

@matthewdr Have you received it? Billing doesn't start until you have

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This message was authored by: MarkGoldsmith · ‎25 Nov 2023

You will not be charged for your Mac until you have got it:

https://www.sky.com/help/articles/your-first-sky-mobile-bill

So that will be 3 days after activation or up to 13 days if paying by direct debit. Once its been activated it should appear on your account and you will see the future billing information here:

https://www.sky.com/manage/bill/future

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: matthewdr · ‎25 Nov 2023

thank you!

Discussion topic: how do I pay my device bill?

how do I pay my device bill?

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