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Discussion topic: help

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Avatar for Beth1224
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This message was authored by: Beth1224

Message posted on ‎16 Apr 2025 11:28 AM

help

Please can soemone tell me how i speak with soemone when i am trying to set up becoming a cusomer, i move into my first house and i cannot get help regarding the delivery of my strwam and brodband hub as i want this deliverd to my current address then take it woth me as i cant get ti delivered to my new home when i dont have the keys yet. 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎16 Apr 2025 11:32 AM

Re: help

Posted by a Superuser, not a Sky employee. Find out more

@Beth1224  Sky will only deliver to the address the services is registered for.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎16 Apr 2025 11:38 AM

Re: help

Posted by a Superuser, not a Sky employee. Find out more

@Beth1224 

Stream pucks are delivered by DPD and hubs are delivered by Royal Mail and as stated by @GD1 are sent to the address of the account. The broadband hub is usually delivered anywhere from 5 days before the activation date to the actual day of activation. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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