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This message was authored by: SO16

Message posted on ‎16 Apr 2025 11:01 AM

Chat bot

I object to being directed to the chat bot when it only answers limited questions. Why does it seem to be almost impossible to talk to a human who can help? The chat bot is a complete waste of my time. It only deals with basic issues. I needed to sort a billing problem and the chat bot was absolutely useless. There needs to be an option to actually speak with someone in Customer Service.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎16 Apr 2025 11:04 AM

Re: Chat bot

Posted by a Superuser, not a Sky employee. Find out more

@SO16 
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Apr 2025 11:04 AM

Re: Chat bot

Posted by a Superuser, not a Sky employee. Find out more

@SO16  Depending on what the issue is perhaps the community can  help?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎16 Apr 2025 11:04 AM

Re: Chat bot

Posted by a Superuser, not a Sky employee. Find out more

@SO16 
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Mark39

Message posted on ‎16 Apr 2025 11:05 AM

Re: Chat bot

Posted by a Superuser, not a Sky employee. Find out more

The bot will put you through to an adviser if it decides it can't answer your question. Nobody here can see your bills, of course, but if you tell us the nature of your billing query we'll be able to guide you.

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