final bill payment for joining sky

[KWAR1]

I have recently joined Sky Broadband and switched from another provider. Sky said they would cover up to £100 of the cost to come out of my previous contract but they haven't. I would like this dealt with please as my previous provider has now taken this money from my account after Sky said they would cover up to £100. I want to understand how I can get reimbursed as Sky promised.

[caesarome]

@KWAR1 

Have you provided copies of the required statements to this email address that is shown here:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)