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Discussion topic: discuss my account

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This message was authored by: catdog99

Message posted on ‎20 Dec 2024 11:55 AM

discuss my account

I have cancelled my account. I want to discuss with a human if I can get a better deal so I don't have to cancel. I cant seem to get to a human
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Avatar for catdog99
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This message was authored by: catdog99

Message posted on ‎20 Dec 2024 11:58 AM

Re: discuss my account

Is anyone there? you can call or ill just continue with the cancellation. I think sky support is probably the worse I have come across I have spent 30 minutes and still can't get to a human. and your ai does not help
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This message was authored by: SKY1992bf

Message posted on ‎20 Dec 2024 12:01 PM

Re: discuss my account

Posted by a Superuser, not a Sky employee. Find out more

@catdog99  We're fellow customers here not sky support 

 

you will need to navigate the automated call system by staying on the line and not responding to any prompts by the bot , you should then get through to an agent 


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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎20 Dec 2024 12:06 PM

Re: discuss my account

Posted by a Superuser, not a Sky employee. Find out more

@catdog99 

To 'cancel the cancellation' of a Sky+ subscription (where you've posted), Sky may insist on you upgrading to Sky Q and discounts on Sky Q may well be better. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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