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Discussion topic: credit on our account

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This message was authored by: Niyati

Message posted on ‎05 Aug 2025 12:40 PM

credit on our account

We have credit on our sky account and we have switched to vodaphone - how can we ensure we have this credit coming to our desired bank account 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎05 Aug 2025 12:44 PM

Re: credit on our account

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@Niyati 

 

If your bank account details are the same the refund should be sent out around 6 weeks after the sky account was cancelled

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This message was authored by: caesarome

Message posted on ‎05 Aug 2025 01:13 PM

Re: credit on our account

Posted by a Superuser, not a Sky employee. Find out more

@Niyati 

To speed the return process up you will have to contact Sky.

 

Under “Need more help” should be the number to use:


https://www.sky.com/help

 

You can also contact Sky via social media:


https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

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