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Discussion topic: chat history customer service

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Message posted on ‎27 Mar 2025 04:12 PM

chat history customer service

Hi,How can i get a copy of my call history (recordings) for all the times i contacted sky service agents.

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Message posted on ‎27 Mar 2025 04:19 PM

Re: chat history customer service

Posted by a Superuser, not a Sky employee. Find out more
@Buster6 wrote:

Hi,How can i get a copy of my call history (recordings) for all the times i contacted sky service agents.

Make a Subject Access Request - https://www.sky.com/help/forms/customer-information-request

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎27 Mar 2025 04:21 PM

Re: chat history customer service

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@Buster6 

These subject access requests can take up to 28 days to be actioned.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging. DMs are switched off
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Sky customer since 2001
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This message was authored by: Buster6

Message posted on ‎27 Mar 2025 04:24 PM

Re: chat history customer service

thanks,that link doesnt work

 

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Message posted on ‎27 Mar 2025 04:25 PM

Re: chat history customer service

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@Buster6 wrote:

thanks,that link doesnt work

 

The link works for me - what is happening when you try to use it?

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This message was authored by: Daniel0210

Message posted on ‎27 Mar 2025 04:25 PM

Re: chat history customer service

Posted by a Superuser, not a Sky employee. Find out more
@Buster6 wrote:

thanks,that link doesnt work

 

@Buster6 

Working here.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging. DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎27 Mar 2025 04:28 PM

Re: chat history customer service

Page Not Found

The address may be incorrect, or the page may have moved.

Click here to return to the help homepage.

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Message posted on ‎27 Mar 2025 04:36 PM

Re: chat history customer service

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@Buster6 the page works fine. Try closing all sky.com webpages and clearing your browser cache.

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Message posted on ‎27 Mar 2025 04:40 PM

Re: chat history customer service

Posted by a Superuser, not a Sky employee. Find out more

Try here: https://www.sky.com/help/articles/privacy-hub-home

I am just another Sky customer and my views are my own even if you don't like the answers
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