My debit card was stolen, so my monthly bill did not go through, and I am waiting on my new card fr

[MDB32]

My bank card was stolen, and I am waiting for my new card from the bank to delink my account. Can you advise

[caesarome]

@MDB32 

As you debit card must be linked to your bank account you could change your billing details to a direct debit that way the bill will be taken directly from your bank account.

[GD1]

@MDB32  If you already pay by direct debit then getting a new card has no effect on your Sky account as you use your bank sort code and account number for this not your card details.

[Em777]

I need to pay my bill now as you've restricted my services but I've been waiting for over a week for new bank card.what can I do

[Em777]

How can I do that

[caesarome]

@Em777 

If a bill hasn't been paid then Sky are within their rights to restrict your services until it has been paid.

The question that you still havem't answered is what payment do you have set up on your account, a direct debit or a credit/debit card ?

[PandJ2020]

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@Em777 wrote:

I need to pay my bill now as you've restricted my services but I've been waiting for over a week for new bank card.what can I do

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Use a different card or wait for your new card?

[Daniel0210]

@Em777 

Nothing can happen until you've paid what you owe and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/