cannot link my Sky ID to my account to access my bills and contract

[Suranne]

Hiya, I ordered a macbook on monthly payments on the 7th of March and recieved it on the 11th. Since then I have been using my macbook and paid the upfront fee however I havent yet began paying the actual monthly payments yet.
Both on the Sky App and on the website I have clicked on the tabs 'my contracts' and 'my documents' and both display an error message. I thought it would potentially be because I apparently havent linked my Sky ID to my account however when I go to the page and put in the details such as my postcode that I used and my bank account last digits of the account number; it says they can't find an account with that number. I'm just quite concerned as all the details I provided them with are 100% correct, and so I'm unsure as to why I cannot access my own contract and billing details. If anyone know how to resolve this or could kindly escalate the issues that would be greatly appreciated, thanks.

  

[caesarome]

@Suranne 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Suranne to chat.

[Lynn791]

I am trying to link accounts I have the log in details bank details and address but keep getting this message 

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

Go to My Sky homepage

this has been the case for months  anyone help

[SKY1992bf]

@Lynn791 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Lynn791]

Thanks a lot it's driving me crazy I just want everything in place 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lynn791.