Refunding credit

[Staceyb12x]

Hi, I made payments over the phone last week and on both occasions was told by different agents that the payment was not successful. I then went online to pay which was successful. I have seen that I am now in credit for the payments I made. Am I able to claim a refund of this to enable me to pay other essential bills, £200 credit is a lot of money to just sit there. 

[caesarome]

You should have a payment method setup like a credit/debit card or a direct debit so that Sky can take the payment from it automatically each month so that you do not have to make a manual payment.

To confirm, you see a credit on your account that you would like refunded ?

[Staceyb12x]

I have set this up multiple times but it doesn't take payment hence for the manual payments. Last week was just inconvenience after inconvenience I paid on Friday, phoned up Saturday they said no evidence of payment, so I paid again. And then Saturday evening paid online as was told no evidence of payment again. Yes there is £200 credit on my account at the minute 

[caesarome]

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@Staceyb12x wrote:

I have set this up multiple times but it doesn't take payment hence for the manual payments

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You should only need to set it up once via here:

https://www.sky.com/myaccount/bill/change-payment-method

If it wasn't taken then did you call Sky to find out why ?

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@Staceyb12x wrote:

 Yes there is £200 credit on my account at the minute 

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To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Staceyb12x.