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Discussion topic: cancel sky

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This message was authored by gusavski This message was authored by: gusavski

cancel sky

I have a contract with Sky Q that ends in March 2024.

I do not think I want to stay with Sky that long .

If I end my contract in June or July 2023, how much would I need to pay sky do do this.

 

Gus

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: cancel sky

Posted by a Superuser, not a Sky employee. Find out more

@gusavski 
The latest T’s and C’s for TV subscriptions explicitly state you can't cancel your TV subscription during a minimum discounted term unless agreed to by Sky. If they allow you to leave you’ll basically have to pay off the rest of your discounted term. If/When you are out of contract you need to contact Sky to reduce any part of your package or cancel it completely giving the required notice of 31 days.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: cancel sky

Posted by a Superuser, not a Sky employee. Find out more

@gusavski wrote:

 

If I end my contract in June or July 2023, how much would I need to pay sky do do this.

 


https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early 

 

See the Early termination charges table (.pdf)

 

Essentially it will cost you as much as you would have paid over the remainder of the minimum term, minus an allowance made because Sky are no longer incurring supply costs and you are paying in one go.

 

 

We take the monthly charge for products you have, then deduct:

 

  • The business costs we save because we’re no longer providing you with your service(s), and;
  • A discount for accelerated receipt – a discount reflecting the fact that we receive one lump sum payment, rather than a staggered payment made over the length of your subscription period.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
gusavski
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This message was authored by gusavski This message was authored by: gusavski

Re: cancel sky

Thank you all.

gus

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