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Discussion topic: Router

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This message was authored by Cherithc18 This message was authored by: Cherithc18

Router

Only been advised weeks after the new box has been delivered I now have to return the old box but I have already disposed off as there was nothing sent to advise I had to return the box. Now I am going to be charged eve though it was not communicated to me?
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This message was authored by Mark39 This message was authored by: Mark39

Re: Router

Posted by a Superuser, not a Sky employee. Find out more

The requirement to return Sky's equipment is in the terms and conditions you agreed to.

Cherithc18
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This message was authored by Cherithc18 This message was authored by: Cherithc18

Re: Router

Not a helpful comment. I wouldn't have had to go back and read the terms and conditions when upgrading the package. I checked all emails when signing up for my new package and cannot see any literature to advise to return the old box 

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Router

Posted by a Superuser, not a Sky employee. Find out more

@Cherithc18 wrote:

Not a helpful comment. I wouldn't have had to go back and read the terms and conditions when upgrading the package. I checked all emails when signing up for my new package and cannot see any literature to advise to return the old box 


@Cherithc18  surely you shouldn't have to read terms and conditions to know that major electrical items like routers and TV boxes need to be returned at end of contract or upgrade. Its common sense really and all communications/broadcast companies have such a requirement to return.

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Router

Posted by a Superuser, not a Sky employee. Find out more

@Cherithc18 wrote:

Not a helpful comment. I wouldn't have had to go back and read the terms and conditions when upgrading the package. I checked all emails when signing up for my new package and cannot see any literature to advise to return the old box 


@Cherithc18 You should have received new terms and conditions when you upgraded and that would have included the necessary information about returning old equipment, even if you didn't receive new terms it would still have been covered in the original terms and conditions of your original contract.

The only advice anyone can give here would be to call Sky and tell them what you've done and see if they will waive the charge, just don't be surprised if they won't.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Router

Posted by a Superuser, not a Sky employee. Find out more

@Cherithc18 wrote:

Not a helpful comment. 


Nevertheless factual.

 

All hardware is loaned - you should expect to return any item from any supplier but they may not enforce it.  Not sure what else we can say but you may well have to pay the non-return fee unless they agree to waive it.

I am just another Sky customer and my views are my own
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