billing

[Jacqueline+whetto]

can i pay i bill on the 11 june please

[Daniel0210]

@Jacqueline+whetto 
This billing process applies to all customers …

🟡 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟡 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …
🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

You can @Jacqueline+whetto but if it is not paid on the time the risk is your services might be restricted until you do pay it and should that happen you will also need to setup your payment details again.

[Jacqueline+whetto]

can i start paying my phone bill on the 10 july at be 10 every month my email jackywhetton 

[GD1 · Accepted solution]

@Jacqueline+whetto  You're not contacting Sky Customer services by postiung here, you can change your payment date online or through your MySky app after 2 payments have been collected, have you tried changing your poatyment date on your account?

https://www.sky.com/help/your-account/account-my-bills-and-payments/my-payments/change-my-payment-me...

You also asked the same thing a few weeks ago as per here https://helpforum.sky.com/t5/Account-Billing/billing/m-p/5285977#

Did you not follow the guidance then?   

[Jacqueline+whetto]

hi [removed] b o i taken my phone out i said can i pay it on the 10 july i do say at went i order it it my first phone of you thankyou

Moderator Actions: Removed Personal Details

[Daniel0210]

@Jacqueline+whetto 

Your two duplicate threads (one including your address) have been removed. You asked the same here and received the correct reply. 

Edit- and you also asked the same on 4th April and the 29th May!

[caesarome]

@Jacqueline+whetto 

Sorry but your post isn't very clear so are you asking when your first bill will be ?