Discussion topic: account blocked
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Message posted on 18 Oct 2024 07:46 PM
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account blocked
account still blocked after missed payment broadband paid over 24 hours ago, direct debit reinstated and next months bill also paid upfront as was over 2 weeks late and still no access to broadband
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All Replies
Message posted on 18 Oct 2024 07:50 PM
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Re: account blocked
@clodaghnandban Payments follow standard banking practices so it may take upto 3 days to clear not including weekends or bank holidays
Message posted on 18 Oct 2024 07:51 PM
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Re: account blocked
@clodaghnandban
The payment has to clear. Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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