You owe me £42

[Natalie7878]

I was advised that the £42 you owed me would automatically be credited to my bank account but hasn't been.  Please can you let me know why this hasn't happened and when it will be returned to my bank account as I have other bills to pay.

[Mark39]

We're customers here, not Sky advisers. Does you Sky account show the £42 credit? If so, we can ask Sky's messaging team to contact you here so that you can rerquest a manual refund via a private online chat, if you wish?

[Natalie7878]

It does show as a credit on the account.

please refer me to the correct department.

[Mark39]

I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

Note that the contact centres are currently temporarily closed for training, so there will be a delay before the messaging team contact you.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to @Natalie7878 to chat.

[Natalie7878]

Please can you refund this asap and let me know how long it will take to sort out and receive this back in my account.

I have sent the router back the other day so you should have received this by now.

[PandJ2020]

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@Natalie7878 wrote:

Please can you refund this asap and let me know how long it will take to sort out and receive this back in my account.

I have sent the router back the other day so you should have received this by now.

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You need to engage with the Sky employee via the messaging as described above.

By posting here you're just telling/asking other customers...

[SKY1992bf]

@Natalie7878  You need to engage with the chat to which you were sent an invitation to join 

click the blue/red chat bubble that appears at the bottom of your screen when logged into the forum to take part