You have charged me twice this month. I spoke to Lloyds bank and they told me to contact Sky refund

[No+Drama]

You have charged me twice for this month and Lloyds bank told me I have to contact Sky to get my refund of £38.00

[Daniel0210]

@No+Drama 
I’m afraid you are talking to fellow customers on here, not Sky Customer Services.

It sounds like you mistakenly made a manual payment. If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (normally within the standard 3-5 working days but will obviously take much longer over the holiday period) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.