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Discussion topic: Wrong address

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funkimunki85
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Wrong address

‎09 Mar 2023 09:26 AM

i Order a Device to wrong address , how can I change the route to deliver my item 

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caesarome
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Re: Wrong address

‎09 Mar 2023 09:28 AM

Posted by a Superuser, not a Sky employee. Find out more

@funkimunki85 

You will need to call Sky to ask them to cancel the order, update your address and then place the order again as the address can not be changed after the order has been placed.

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Wrong address

‎09 Mar 2023 09:28 AM

Posted by a Superuser, not a Sky employee. Find out more

@funkimunki85 

You will need to call Sky to ask them to cancel the order, update your address and then place the order again as the address can not be changed after the order has been placed.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Mark39
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Re: Wrong address

‎09 Mar 2023 09:28 AM

Posted by a Superuser, not a Sky employee. Find out more

You'll need to give Sky a call. You can find the number via the 'need more help' dropdown at the bottom of this page:  https://www.sky.com/help 

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funkimunki85
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Re: Wrong address

‎09 Mar 2023 09:46 AM

No got no contacting. On call no in is responding to me on call 

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caesarome
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Re: Wrong address

‎09 Mar 2023 09:49 AM

Posted by a Superuser, not a Sky employee. Find out more

You will just have to stay on the line until they answer, quieter times are after 9pm or when the lines open at 7am each morning.

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