Discussion topic: Wrong Address On Account

This message was authored by: TJoan5237 · ‎26 Jul 2024

Hi,

I signed up to Now Broadband through Sky and when using the address finder it correctly pulled through my address. However on the confirmation and subsequent documents it shows it is now using the wrong address. I live in a retirement park where the postcode is shared with another street. The address has used that street which is incorrect and I can't find where to change it to make sure the router and engineer are attending the correct address. Please can you help or advise where I can go for help?

This message was authored by: SKY1992bf · ‎26 Jul 2024

@TJoan5237 You need to call sky to get it changed

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150

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This message was authored by: Clare+harlaff · ‎28 Jul 2024

I have moved today

This message was authored by: caesarome · ‎28 Jul 2024

@Clare+harlaff

In that case you need to follow the advice given in the post above yours and that is to call Sky and inform them of your new address.

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Discussion topic: Wrong Address On Account

Wrong Address On Account

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