Will sky ever fix the bug that won't allow me to access mom account online or on my sky box?

[ian900]

Since returning back to sky a few years ago i havent been able to access my account online, :I cannot see my products, I cannot add extra items, I cant even view my bill.

I got told a long while ago that if i changed to sky stream that might fix this as it will be a completely new account. and yet nearly 2 years on and still no access.  apperently its a know issue.

Honestly sort it out sky or as soon a virgin media is in my area ill be leaving and this time for good.

[Mark39]

We're a customer Community. What error message do you see?

[caesarome]

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@ian900 wrote:

Since returning back to sky a few years ago i havent been able to access my account online, :I cannot see my products, I cannot add extra items, I cant even view my bill.

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When you returned to Sky did you return as a new customer or as a returning one and what is happening when you try to access your account.

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@ian900 wrote:

I got told a long while ago that if i changed to sky stream that might fix this as it will be a completely new account

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They might be right about the new account but suggesting you upgrade to Sky Stream due to this issue is complete nonsense.