My Sky App query

[Richardmilton]

I cannot find my Sky Q account on My Sky App.

3 years ago I swapped from Sky to Virgin and my account was closed.

I have since returned to Sky but cannot find my package, as the Sky App says I have no account.

Moderator note: Amended title to better reflect query

[GD1]

@Richardmilton   As you left Sky and then returned after being away for over a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[caesarome]

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@Richardmilton wrote:

I have since returned to Sky but cannot find my package, as the Sky App says I have no account.

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That is correct you don't have an account as that one will have been closed when you left so you now have to sogn up as a new customer. If you want to use the same email address then as @GD1 has said it needs to be removed from your old closed account first. If you are unable to do this then you would need to use a different email address.