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Discussion topic: Why is this money on my account?

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Avatar for Stewart1990
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This message was authored by: Stewart1990

Message posted on ‎30 Nov 2025 07:47 PM

Why is this money on my account?

I was told promised and have a lot of evidence that I should have no money owed on this account. What is going on

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎30 Nov 2025 07:52 PM

Re: Why is this money on my account?

Posted by a Superuser, not a Sky employee. Find out more
@Stewart1990 wrote:

I was told promised and have a lot of evidence that I should have no money owed on this account. What is going on

@Stewart1990 
We are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

 

Youll have to explain the full story if you want advice here.m


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎30 Nov 2025 07:52 PM

Re: Why is this money on my account?

Posted by a Superuser, not a Sky employee. Find out more

@Stewart1990  No one here can access your account, we can't see your bills.  We are customers here, not customer service.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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