Why have cut me off u said get end of December to pay

[Stokies40]

Why have sky cut me off when they said won't cut me off till end December

[PandJ2020]

If it's due to missed bills then disconnection is automatic.  Sometimes the agents don't see to know the timings.

[Daniel0210 · Accepted solution]

@Stokies40 

You were given incorrect information. The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted much quicker.

Now your services are restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically.

[Stokies40]

Why say them thing then 

[oldfella]

---

@Stokies40 wrote:

Why say them thing then 

---

Hi @Stokies40 

I think we need a bit more information ???

[Laing1]

---

@Stokies40 wrote:

Why say them thing then 

---

@Stokies40 What ? if you need help you are goint to have to supply more information 

[Daniel0210]

---

@Stokies40 wrote:

Why say them thing then 

---

@Stokies40 

There's no point in starting a different thread on a different board. I've moved your latest post into your first one for continuity. 

[SKY1992bf]

@Stokies40  Unfortunately cs agents are known to either say what the customer wants to hear or don't actually know what will actually happen but will say it to appease the customer