Why has my bill been going up every month

[Donthaveone15]

I was with you for over 20 years & left virgin media to return to you 8 years ago now my bill has been going up £5 per month for 3 months why is this ? If you don't get back to me immediately I will cancel my direct debit & return to Virgin Media...

[SKY1992bf]

@Donthaveone15  You are not addressing sky by posting here we are fellow customers helping each other 

Threatening to cancel your direct debit won't get you anywhere I'm afraid 

[Daniel0210]

@Donthaveone15 
We are Sky customers on here so you’re not contacting Sky Customer Services by posting on the forum.

Cancelling your payment method will be ill advised and will create all sorts of added problems for you. 

Coukd discounts have ended? What does the breakdown of your online bills say the extra amount is for? 

[Daniel0210]

@Donthaveone15 

Your other thread had been removed. You have this one which is sufficient. You mention on the other your inability to pay… are your services restricted yet?

[Donthaveone15]

Y sincere apologies to all you on this forum I completely misunderstood the meaning of it, l am so frustrated that l just found what l thought was a sky representative & went hell for leather... please will you all except my apologies,...l knew I should have waited for my daughter to come to sort all this out for me,...sorry again by the way thank you for the advice so far

[SKY1992bf]

@Donthaveone15  No need to apologise your not the first to think the forum is a direct link to sky and you certainly won't be the last 

[Donthaveone15]

No not as yet ...l will not do anything until l get a representative from SKY to speak with l am terribly sorry to have bothered you all on here,

[Daniel0210]

@Donthaveone15 

You will have to initiate a call to Sky. They won't contact you off the back of your posts. I will explain the billing process for you and your daughter…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[MarkGoldsmith]

@Donthaveone15 if you look at your itemised Sky bill does that show which item has been going up every month?

You can access your bills via https://www.sky.com/bill/