Why am I still being charged if I cancelled my broadband?

[AnanyaK]

61£ everymonth when I have cancelled my subscribtion. I am v angry to see this on my billing statments. Please do the needful to rectify this problem with some urgency if you will .

Kindest 

A

[Daniel0210]

@AnanyaK 
This is a customer helps customer forum. You aren’t addressing a Sky Customer Service agent here.

How did you cancel? 
When did you cancel? 
Did you get an email from Sky confirming cancellation? 

[GD1]

@AnanyaK  How did you cancel?  Did you give 14 days notice?  Did you move to a different provider?  If so who?

[AnanyaK]

I have not moved to a different broadband, just cancelled it 

[Daniel0210]

@AnanyaK 

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@Daniel0210 wrote:

@AnanyaK 
How did you cancel? 
When did you cancel? 
Did you get an email from Sky confirming cancellation? 

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