When viewing my TV Package

[Laura1982MSE]

When viewing my TV package online, it says this page is restricted or it tells me my order cannot be completed online.

[caesarome]

Are you logged in with the correct Sky ID ?

[Laura1982MSE]

Ah yes, I can view billing and everything else except anything underneath TV. Only noticed it today for the first time.

[caesarome]

It might be worth seeing if you get anywhere with this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Laura1982MSE]

Nope no luck. So the message I get when looking at my TV section on the app is "Unfortunately your order cannot be completed online, please call 0333 759 4830" but I haven't made any recent changes to my TV as far I know. This has been working so I'm not sure when this error has started as I've not checked in for a few weeks.

[caesarome]

If you want we can ask Sky's messaging team to contact you via here tomorrow regarding the restricted message or if you prefer you could call Sky to get the order placed, let us know what you would prefer to do ?

[Laura1982MSE]

Sky messaging team would be great if you can arrange that and I'll look out for their response. Thanks everso much for your help

[caesarome]

@Laura1982MSE 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Laura1982MSE]

Hi just bumping this again as I've been on and off looking but no chat as yet at the bottom from the team.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Laura1982MSE to chat.