When can I get refund？

[Yifan111]

Hello, I cancelled my Sky Broadband service in September 2026.

My October bill shows a credit balance of £32.52, and my Direct Debit is still active.

Could you please arrange a refund of the £32.52 to my bank account?

Thank you.

[Daniel0210]

@Yifan111 

When in September? Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

If you are based in the UK we can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that what would have been the next payment date has passed.