Device swap billing

[Cameronalgar]

Hi all, 

I recently sent back my old iPhone as I wanted to swap for a new one. Sky received my phone and got back to me with an updated valuation - the extra I had to pay was paid and has been reflected on my bill. 

However, my next predicted bill (11th Oct - 10th Nov) still has both devices monthly payment on it. I would understand if the swap hadn't been completed yet, but my credit agreement for the old phone is marked as paid in full as I have sent the device back.

Thanks in advance for your help

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141