Was this a scam call?

[Baffled3]

I received a call to my mobie number, supposedly from Sky, on Thursday 25 June.

The caller had anAsian accent and told me I was a loyal Diamond-rated customer and as a result would have my monthly direct debit reduced immediately and would also be sent a loyalty gift - an Apple iPad. The caller knew the amount I pay on my monthly direct debit and the details of the Sky package I have. However,  they then asked me for my bank account sort code and bank account number at which point I decided not to co-operate as I thought this call could be a scam. At the same time as the call was happening, I also received confirmatory e-mails from what looked like Sky.com confirming the reduction in my direct debit payments and separately confirming I would receive a free Apple iPad as a loyalty gift. I checked the number I was called from and it turned out to be a VOIP number which made me suspicious although my partner said VOIP can be used by people working at home for their employer. Was this a scam?Anyone else had the same type of call?

[Mark39]

@Baffled3 yes, it was an attempt to scam you. Sky don't give away free iPads.

They do this to gain sufficient information from you to order on your behalf a mobile etc from your account then leave you to pay for it. Check Sky's help guide here: https://www.sky.com/help/articles/account-takeover

[Angel_Aka]

@Baffled3 

Never agree to anything from a cold call from any company. 

[peter-marlow+1966]

I have had this in the past its a scam

[Hunter2660]

I'd be a bit concerned they know your Sky package and other details. Might be worth changing your Sky password just to be sure. Add to that change your email password as well.

[Lawrence+cope]

If I was the suspicious type, I would think that someone at Sky was being a very naughty boy (or girl), or their security systems needed a bit of tweaking!

[Daniel0210]

@Baffled3 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call. 

[twilight+princess]

Definitely a scam but disconcerting to hear that they knew you were a diamond customer, the amount you pay monthly & your package so  I would check your account & change the password immediately & turn on 2 factor authentication as it sounds like they have access to your account - ensure there's no iPad order (or any other order) is showing on the account.

[DaveDrizen]

I have telephone  communication turned off in my communication Sky preferences, so if I receive marketing calls claiming there Sky are know they are scams. Also my iPhone vets calls of unknown numbers ( that's numbers that are not in my contacts list), asking who calling before my phone ring. Most just hang up, and I then block ther number. If it was a genuine call from Sky I have there well published incoming number in my contacts nd then I will insure the asked me for my telephone number password first and I know to give a wrong one to make sue they challenge it