I cancelled my sky subscriptions and they ended on the 4th of December. I was told that I would have a refund on the 4th of January but I haven't had it and nor have I heard anything from Sky.
Is there a way to speak to anyone without calling? There used to be a live chat option but now that's gone.
Posted by a Superuser, not a Sky employee. Find out more
@Steve1102 Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.
If the payment method has been cancelled you have two options… 1) you can call Sky to get a cheque raised or 2) we can escalate to the Messaging Team who can re-set your payment method.
Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Can you confirm that you can see a credit on your account ?
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Post back on this thread when it shows as a credit and we can escalate it to Sky.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
So to confirm that one what will have been your January bill that you do not see a credit on it ?
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Posted by a Superuser, not a Sky employee. Find out more
And nothing appears on what will have been your February bill ?
What was your billing date each month ?
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Posted by a Superuser, not a Sky employee. Find out more
So on this 1st/2nd January bill what does it show ?
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Posted by a Superuser, not a Sky employee. Find out more
I know you left in December but usually a bill would appear if the credit is on it, so if you don't see a January bill here then you will need to call them again if you believe you are owed an amount after leaving:
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